Return Policy

Shipping, Handling Policies

We usually ship your orders the next business day (or as indicated by the availability information) after the receipt of your order. If you have special rush requirements, please contact the to make arrangements.

We are not responsible for any mishandling of packages and/or any delays in delivery due to the fault of the shipping company.

In the event the shipment was damaged in transit, please notify us and the carrier the same day by phone and in writing.

For orders shipped to a shipping address different from the billing address, please call the credit card issuing bank and request to add the shipping address as an alternate authorized address.

All international buyer are responsible for import duty and taxes on delivery, refusal to pay the taxes can result in suspension of your television service.

Program Availability

All content provided with our internet television products are the sole responsibility of the product manufacturer. Skyviewfta.com holds no responsibility for loss of any programing or content delivered through our internet television products.

Mediabox Subscription Agreement

All Mediabox Brand monthly subscription products are none refundable, and included a binding three month service agreement when purchased. Client can cancel their service and keep the receiver after three monthly subscription payments. Skyviewfta has the right to cancel service for none payment and will allow 7 days from the due date to initiate the cancellation process.

Return Policy  

Merchandise with manufacturers defect(s) will be accepted for return or repair for up to 1 year from the date of purchase. All warranty service within the first year will be process though our in house warranty department.

All Not as Described or Defective Merchandise are accepted for return/refund 15 days from the time the merchandise has been delivered. All None Defective merchandise are subject to a 20% restocking fee upon return. Client must pay all return shipping if refund is requested.

In the event the shipment was damaged in transit, please notify us and the carrier the same day by phone and in writing.

Request to cancel orders already in processing will be charged a 5% processing fee based on the total value of the transaction.

For orders shipped to a shipping address different from the billing address, please call the credit card issuing bank and request to add the shipping address as an alternate authorized address.

Unopened and undamaged merchandise may be returned/exchanged within (15) days from the receipt date on the invoice and with prior approval.

Opened and undamaged merchandise may be accepted for exchange within  (15) days from the receipt date on the invoice and with prior approval.All merchandise approved for return must be complete and in the original box/packaging.

The customer is responsible for and must pre-pay the shipping costs of all returns. All refunds/credits for approved returns exclude shipping and any expedited handling costs. In the event that we shipped the incorrect merchandise, we will credit the shipping costs towards the shipping of a replacement order only.

To return merchandise, an approved RMA (Return Merchandise Authorization) number must be obtained from the RMA department. Please complete the Returns form before an RMA number can be issued.

The RMA number is valid for 10 calendar days from the date of issuance, and all returned merchandise must be received within 10 calendar days, holidays excluded.

The RMA number must be clearly marked on the shipping label before the merchandise is accepted for return by the RMA department.

All returned merchandise are inspected and/or tested by our technicians before credit is issued.

Exchanges of defective merchandise for similar merchandise may be accommodated.

All non-defective non-used returned merchandise are subject to 20% restocking fee. Incomplete, opened, or otherwise compromised returned merchandise are subject to 30% restocking fee.

All recharge subscription cards purchased are none refundable. Once an subscription recharge card has been issued via email to client, all sales are final.

A request to cancel an order that has been properly shipped will be charged a 10% order cancellation fee based on the value of the entire order. We will issue a "refused delivery*" authorization number for the package and cancel the order upon its receipt at our service warehouse.

Please allow 1 weeks from the time you ship/return the merchandise back to us for the appropriate credit to appear in your account. If you have not received your credit after 1 weeks, please email us for an update.

* Unauthorized refused deliveries will be assessed a 5% handling fee based on the total order value and any additional charges levied against Skyviewfta by the shipping company.