Delivery Information

We usually ship your orders the next business day (or as indicated by the availability information) after the receipt of your order.

We are not responsible for any mishandling of packages and/or any delays in delivery due to the fault of the shipping company.

In the event the shipment was damaged in transit, please notify us and the carrier the same day by phone and in writing.

For orders shipped to a shipping address different from the billing address, please call the credit card issuing bank and request to add the shipping address as an alternate authorized address

Canadian Shipping Information: We do not pay for Duty and Taxes

Canada Customs requires Canadian recipients to pay applicable duties and taxes on each shipment entering Canada. These charges may include PST, GST, HST, duties and other taxes of goods (e.g. excise tax). A brokerage fee is also charged to process shipments and present the requisite customs paperwork to Canada Customs on the importer's behalf.

Your order will be shipped under UPS's e-Tailer Brokerage Program (eBP), where eligible shipments imported into Canada for non-commercial purposes and valued under CAD$ 200 shipped via UPS Standard service are subject to a reduced brokerage fee of CAD$ 10, plus any applicable duties and taxes. Shipments valued at CAD$200 and above and/or being imported to Canada for commercial purposes and/or subject to specialized clearance may incur additional fees. 

All boxes we ship have a hardware value of $50 dollars shipped to Canada, most single item shipments will included approximately an extra 15 dollars fee upon delivery.

Please, be aware that UPS will request payment of these charges at the time of delivery. You have the ability to call UPS ahead of time (1-800-742-5877) to pay these charges, eliminating the need for payment on delivery.